Choosing a systems integrator is one of the most critical decisions a manufacturer can make when pursuing master planning, relocations, line designs, automation or modernization projects. This is because the right partner won’t simply provide technical expertise; they should also help you lower risk, accelerate project timelines, and ensure long-term success. Below are a few tips on how to select the right integrator and then build a working relationship that ensures project success.
Most manufacturers start their search for a systems integrator by asking component manufacturers or other vendors for their recommendations. It’s a smart move because component manufacturers and vendors typically know who’s done similar projects in the past and will likely recommend credible integrators since their product’s success hinges upon a successful integration. This is a good place to start, but before bringing an integrator on board, you should evaluate these three essential criteria as well: standardization, certification, and resources.
While experience matters greatly, standardization is what makes a project efficient and cost-effective. An integrator with proven processes and systems, including reusable procedures and programming code libraries, can shorten design phases and reduce costly trial-and-error. Be sure to ask potential integrators about the best practices and standards they could bring to your project.
An integrator’s certifications serve as proof of expertise. Certifications show that the team has undergone formal training and accumulated hands-on experience in specialized areas such as drives, controls, HMIs, or safety systems. Having the right certifications will also ensure you’re working with subject-matter experts who can quickly resolve issues as they arise.
For example, Control System Integrators Association (CSIA) certification is a globally recognized credential that validates a system integrator’s business practices, project management, quality assurance, and technical expertise. Obtaining certification is a rigorous process that entails undergoing an independent audit against CSIA best practices and benchmarks to demonstrate the integrator operates with proven standards for delivering reliable, safe, and high-quality automation solutions.
In-person visits to the systems integrators you are considering is always a good idea. This will allow you to see for yourself that they have the resources necessary to complete your project on time. During your visit, you can also discuss certifications and standardization practices. Plus, meeting face-to-face also helps set expectations and establish trust before a project begins.
Once you’ve selected the right systems integration partner, your success now hinges on honest, open communication. You should convey expectations to your integrator upfront and set up your integrator to function as an extension of your internal team. With this level of trust in place, your integrator won’t need to wait for instructions at every step; instead, they can proactively provide options, make recommendations, and act in your best interest to keep the schedule moving forward.
When your integrator is a true partner, they can also challenge assumptions with constructive feedback, share insights, provide alternative approaches, and help you make informed decisions. With this type of collaborative, trust-driven relationship in place, the chances that your project will be executed according to plan will greatly increase.
When you combine careful systems integrator selection with effective collaboration, you will be well on your way to setting up your integration project for success. The right systems integrator will not only meet your technical requirements but also build a partnership with you that reduces risk, improves productivity, and ensures your projects are delivered on time and on budget.
Contact a member of the Polytron team to learn more about our approach to ensuring systems integration success.